Last week in New Orleans, at the Veterinary Hospital Managers Association (VHMA) conference, we unveiled something our team has been working on quietly for the last two years. It’s called Spotlight, and I believe it’s going to change how practices think about intake. For decades, veterinary intake has been focused on one thing: getting the [...]
Credentialed veterinary technicians are educated, skilled veterinary team members—yet they have been historically underutilized, underpaid, and plagued with burnout and compassion fatigue. These team members have always been difficult to come by, but a recent surge in veterinary growth, combined with pandemic woes, has left fewer technicians and skyrocketing demand. The AVMA estimates technician demand [...]
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