How it Works
Our software monitors your Google, Yelp and Facebook pages for new reviews. Once a new review comes in, we respond to it. If it’s a positive review, we thank the reviewer and send our well-wishes from your practice. If it’s a negative review, we’ll respond with gold-standard best-practices on how to show empathy, diffuse the situation, and will then bring to your attention if it needs to be. We will work out an escalation process with your preferred point of contact in case a phone call needs to take place to repair a relationship. You never have to think about watching out for reviews again – the experts have you covered!
Want the 3 minute video on expertly handling negative reviews?