Chronic Underperformance

Many veterinary practices are totally unaware of how many phone calls they receive each day on average. Even fewer know how well their team performs on those phone calls and have the tools to coach underperforming teams on best practices. This is a problem, as a recent industry study suggests that fewer than 25% of qualified callers actually book an appointment. Call Intelligence quickly changes everything. From within your dashboard, you can play recordings of every call received (or a random sampling of them). You can score the calls based on what happened. And you can isolate and coach sources of underperformance. We provide you with best practices that you can teach your team, industry benchmarks so that you know how you stack up, and conduct regular webinars on how to handle the most common problems over the phone. The end result is that you will help your front desk reach their potential, build better relationships, and become a real revenue generator for the business. Oh, and you’ll help more pets too.